FREQUENTLY ASKED QUESTIONS

PRODUCTION TIME

Most of the products in our shop are made to order. Production time is listed on each item with production Monday through Friday (ranging from 5 days to 4 weeks, depending on the product).

This is an estimate, and we do our best to keep it accurate. We will contact you (via email supplied) if we expect any further delay on your order. If you need it sooner, just ask & we would love to work with you!

SHIPPING POLICY

Your order may be shipped via UPS Ground, Fedex, DHL, or USPS, no signature required unless requested. Packages can take up to 7 business days in transit (US) or 4 weeks (international).

We will contact you with tracking information when your order is shipping so you can be on the lookout! Ellie Heart Collection™ is not responsible for items lost, stolen, and/or damaged in transit.

Please note, your order may arrive in several different packages. If you need them sent in one package, please notify us!

Shipping carriers may experience delays beyond the estimated arrival date. Unfortunately, Ellie Heart Collection™has no control over these shipping carrier delays. All delivery timelines are estimates only and may vary. If your package tracking states "Arriving Late", please contact your selected shipping carrier for more information.

RETURN POLICY

Due to the custom nature of our products, personalized and customized items do not offer returns. However, we stand behind our products and any quality issues will be dealt with to your satisfaction, through repairs or replacements.

If you are unsure of the font for your personalized item, please leave a note in the cart requesting a proof and we can send one for approval before production. We are unable to offer exchanges or refunds based on font variations.

Production begins once payment is received, so there is little to no time for cancellations after this point. If you make a mistake while placing your order, please contact us immediately and we will do all we can to get it corrected for you.

Please understand that colors on computer monitors may differ and we cannot be responsible for any discrepancies. Feel free to contact us before an order is placed, if you need more information regarding the color of an item. The only way to almost guarantee a color is if you submit to us the HTML code you need, prior to placing your order.

EXAMPLES OF HTML CODES: